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Support

Cisco Worldwide Contacts

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services, online and over the phone.


Contacts

Cisco Technical Assistance Center (TAC) Contacts
Cisco TAC Service Request Tool Online service request tools are available to registered Cisco.com users with a valid service contract. This tool lets you describe the issue in your own words and attach files to the service request, and will route your service request to an appropriate engineer as fast as possible.

You can also use this tool to update your service request. The tool will send an automatic alert to your Cisco TAC engineer when you submit any updates.
Telephone Numbers For urgent situations when you need to speak to an engineer immediately, use the Telephone Numbers table to find the contact numbers appropriate for your country.

Additional Contacts
NewCisco Small Business Support Center Contacts For technical support with Cisco Small Business (formerly Linksys Business Series).
Cisco Customer Service Contacts If you have questions about order status, changes, or returns.
Regional Sales For technical assistance outside the locations listed in the telephone numbers table.


Telephone Numbers

Note: Numbers with an asterisk (*) have special dial instructions.
1. Dial the Local Access number.
2. After the chime, dial the Card number and PIN number 5689.
3. After you hear a few beeps, dial *99.
4. If dialing *99 does not work, the operator will ask you what number you wish to dial; use the card number.

United States

1 800 553 2447
1 408 526 7209
Africa +32 2 704 5555
Argentina Preferred contact:
0800-555-3456 (may not be available from all mobile phones)
Alternatively:
ALA: 0 800 288 5288, then 888 443 2447
Telecom: 0 800 555 4288, then 888 443 2447
Telefonica: 0 800 222 1288, then 888 443 2447
Armenia 800-721-7549
Asia-Pacific +61 2 8446 7411
Australia 1 800 805 227
Austria 0800 297 526
43(0) 12 4030 6000
Azerbaijan 088 9999999
Belarus 800-721-7549
Belgium 0800 94242
Bolivia 800 10 1110, then 888 443 2447
Brazil 0 800 891 4972
Canada English:
1 800 553 2447
1 408 526 7209
French:
1 800 419 9504
Chile Preferred contact:
1230-020-5546 (may not be available from all mobile phones.)
Alternatively:
800 225 288, then 888 443 2447
China In-country TAC support:
800 810 8886 (Not applicable for cell phones)
400 810 8886
Colombia Preferred contact:
1-8005-1-81068 (may not be available from all mobile phones)
Alternatively:
01 800 911 0010, then 888 443 2447
Costa Rica Preferred contact:
0-800-011-1137 (may not be available from all mobile phones)
Alternatively:
0 800 0 114 114, then 888 443 2447
Czech Republic 00 800 222 55288, then 888 443 2447
Dominican Republic Preferred contact:
1-866-777-6252 (may not be available from all mobile phones)
Alternatively:
1 800 872 2881, then 888 443 2447
Ecuador 1 999 119, then 1 800 721 7549
El Salvador * CTE:
800 1767,
Card number 9193826642
* Telefonica:
800 1567,
Card number 9193826642
Europe +32 2 704 5555
France 0800 770 400
Germany 0800 187 3652
Guatemala * 1 800 999 9189,
Card number 9193926641
Hong Kong 800 96 5910
Hungary * Dial 06, wait for dial tone and enter: 800 01411,
Card number 3227045874
India 000 117, then 888 861 6453
Indonesia 001 803 61 838
Israel 972 9 8927344
Italy 800 787 854
Japan 0066 33 800 926
In-country TAC Partners: 0120 086771
81 3 6434 2042
Kazakhstan 800-721-7549
Korea Seoul: 00798 611 0712
Malaysia 1 800 805880
Mexico Preferred contact:
001 888 443 2447 (may not be available from all mobile phones)
Alternatively:
01 800 288 2872, then 888 443 2447
01 800 462 4240, then 888 443 2447
Middle East +32 2 704 5555
New Zealand 0800 44 6237
Netherlands 0800 0200 791
North America 1 800 553 2447
1 408 526 7209
Panama Preferred contact:
001-866-401-9664 (may not be available from all mobile phones)
Alternatively:
800 0109, then 888 443 2447
Peru Preferred contact:
0800-53-967 (may not be available from all mobile phones)
Alternatively:
0 800 50288, then 888 443 2447
Philippines PLDT: 1800 1611 0056
Poland 00 800 4411 932
Romania 0808 03 4288, then 888 443 2447
Russia Moscow:
(+7 495) 961 13 82
St. Petersburg:
(+7 812) 363-3328
All-Russia Toll Free:
(8 800) 700 05 22
Saudi Arabia 00 32 2 704 5555
1 800 10, then 888 443 2447
Singapore 800 6161 356
South Africa * 0800 99 0011,
Card number 3227045885
Spain 900 997154
Switzerland +41 (0)44 878 9200
+41 (0)31 998 5050
+41 (0)21 822 1600
Tadjikistan (+ 992 44) 600 60 40
Taiwan 0 080 1 611206
Thailand 001 800 611 0754
Turkey 0811 288 0001, then 888 443 2447
UAE 0 800 121, then 888 443 2447
Ukraine 8-800-301-2090 (toll-free number)
United Kingdom 0800 404 7778

United States

1 800 553 2447
1 408 526 7209
Uzbekistan 800-721-7549
Venezuela 0 800 2255 288, then 888 443 2447
Vietnam 1800 585809

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Email Addresses
English / Spanish tac@cisco.com
Hanzi (Chinese) chinese-tac@cisco.com
Kanji (Japanese) japan-tac@cisco.com
Hangul (Korean) korea-tac@cisco.com

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